Have Any Questions? Feel Free To Ask.
We understand that navigating support services can sometimes raise questions. That’s why we’ve compiled a list of the most frequently asked questions, covering everything from NDIS registration and service types to scheduling, funding, and personalised care options. Our goal is to provide clear, helpful answers so you can feel confident and informed every step of the way. Whether you’re a participant, family member, or carer, this FAQ section is designed to guide you through our services and ensure you get the support you need when you need it most.
The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to eligible people with disability to access supports and services that help them live more independently.
You may be eligible if you:
- Are under 65 years of age
- Are an Australian citizen, permanent resident, or hold a Protected Special Category Visa
- Have a permanent and significant disability that affects your daily activities
Eligibility is assessed directly by the NDIS.
AALAA CARE offers a range of NDIS supports, including:
- 0102 Assist Access/Maintain Employment
- 0103 Assist Products -Personal Care/Safety
- 0106 Assist-Life Stage, Transition
- 0107 Assist-Personal Activities
- 0108 Assist-Travel/Transport
- 0115 Daily Tasks/Shared Living
- 0116 Innovative Community Participation
- 0117 Development-Life Skills
- 0120 Household Tasks
- 0125 Participate Community
- 0136 Group/Centre Activities
Yes. Participants must have an approved NDIS plan with relevant funding. If you are unsure, we can guide you on how to check your plan or start the NDIS application process
Yes. We can help explain:
- What supports are funded in your plan
- How your funding can be used
- Which services best align with your goals
Our focus is on helping you use your plan effectively and confidently.
Absolutely. We respect participant choice and control.
Where possible, we work to match you with a support worker who suits your preferences, culture, language, and support needs.
Yes. Support availability can include:
- Weekdays
- Weekends
- After-hours support (subject to availability and plan funding)
Support schedules are arranged based on individual needs.
AALAA CARE provides community-based and in-home supports in Wiley Park, Lakemba, Western Sydney, Blacktown, Arncliffe, Bankstown, Bass Hill and surrounding Sydney suburbs.
Please contact us to confirm availability in your area.
Getting started is easy:
- Contact our team
- Discuss your NDIS plan and support needs
- Complete a service agreement
- Begin receiving personalised support
We guide you through every step.
Yes. AALAA CARE operates in line with NDIS Quality and Safeguards Commission standards and is committed to safe, ethical, and high-quality service delivery.
You can reach us by:
- Phone
- Email
info@aalaacare.com.au - Online enquiry form
Contact Us
Our friendly team is happy to answer questions and arrange a consultation.